FAQ
Common questions about sign-in, licensing, and billing.
Sign-in
Which sign-in methods are supported?
Google and GitHub are supported. Email sign-in may be added later.
I signed in, but I do not see my license key.
Open Settings. If you still do not see a key, contact support.
License & activation
Can I use the same license key on more than one computer?
One subscription is intended for one active computer at a time. If you switch computers, use the in-app Use this device option when prompted.
Should I share my license key with anyone?
No. Keep it private. If you need help, send screenshots with the key hidden.
Billing
How do I manage billing or cancel?
Open Settings and use the Subscription Management section.
Support
Email us at staff@1kscanner.com.